At Zeloravion, we recognize the importance of secure data practices. This privacy policy details how we collect, use, and disclose your personal information when you visit or make a purchase from our website. Our practices are aligned with standard international data protection regulations, including the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
When you interact with our website, we collect personal data to process your requests. This information is categorized as follows:
Device Information:
– Internet Protocol (IP) address and browser type
– Operating system and device configuration details
– Date and time stamps of your visits
– Pages viewed and interactive browsing activities on our website
Order Information:
– Full name and billing address
– Shipping address and delivery destination
– Email address and telephone contact number
– Payment details (excluding raw credit card credentials)
How We Use Your Information
We use the personal information collected from you for specific operational purposes:
– To fulfill purchases submitted through the store (including billing processing, organizing transport logistics, and sending order confirmation notices);
– To examine order details to prevent potential transaction fraud or security risks;
– To provide general customer relations support and resolve delivery inquiries.
Sharing Your Personal Information & Zero-Sale Policy
We share your personal data with necessary third-party partners to support our store operations and deliver your orders safely:
– Ecommerce database hosts and platform providers to support our web interface;
– Certified card processing gateways to secure checkout transactions;
– Transport carriers (specifically Australia Post, Sendle, and Toll) to deliver packages directly to your physical address.
Zero-Sale Policy: We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. Zeloravion maintains a strict Zero-Sale Policy for all consumer personal details.
Payment Security & PCI-DSS
We implement structured, enterprise-level safety measures to protect your transactions:
SSL Encryption: All data transmitted during checkout is encrypted using Secure Sockets Layer (SSL) technology.
PCI-DSS Compliance: We strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS). Zeloravion does not store, process, or record your raw credit card information on our servers; card details are handled directly by certified processing providers.
Cookies & Behavioral Advertising
We use cookies to maintain cart memory, support site navigation, and compile traffic statistics. You can configure your browser to decline cookies, though this may restrict access to some store features. We may use anonymous browse history to present relevant product listings through platforms like Google Ads; you can opt out of these advertising programs by adjusting your user preferences in your Google account setting dashboard.
Your Rights & Legal Compliance
We operate under the guidelines of the Privacy Act 1988 and the APPs. Depending on your location (including rights recognized under the GDPR or CCPA), you are entitled to exercise the following consumer privileges:
Right to Access: You can request a copy of the personal details we maintain about your account.
Right to Correction: You can request that we update or correct inaccurate details in your records.
Right to Delete: You can request the removal of your personal information, except where we are legally required to retain transaction histories for tax and regulatory purposes.
To exercise any of these privileges, please send a written request to Sale@zeloravion.com. We will review and respond to your privacy requests promptly in accordance with applicable laws.
Data Retention & Minors
We retain your order histories to support post-sale questions, accounting requirements, and tax obligations unless you ask us to remove this information.
Our site is not structured for, nor directed toward, individuals under the age of 18. Because we offer specialized wooden smoking pipes, we maintain a strict policy against collecting personal information from minors. If we discover or are notified that an individual under 18 has submitted personal details, we will permanently delete and destroy those records from our systems immediately.
