At Zeloravion, we aim to deliver our collection of wooden smoking pipes and accessories to customers across Australia. To maintain a secure and professional delivery process, we partner with reliable transport networks to ensure your items are handled with care throughout their transit.
Shipping Destinations & Address Limitations
We provide shipping services within Australia, covering addresses nationwide. Please note that our delivery network excludes all Australian external territories, such as Christmas Island, the Cocos (Keeling) Islands, and Norfolk Island. For remote locations and rural zones in Western Australia (WA), Northern Territory (NT), and Tasmania (TAS), please allow for additional transport time due to regional logistics routes.
P.O. Boxes and Parcel Lockers: Due to transport carrier constraints, technical routing protocols, and signature verification requirements, we are currently unable to ship to P.O. Boxes or Parcel Lockers. We require a physical street address for delivery. We are actively working with our logistics partners to find viable solutions to support delivery to P.O. Boxes and Parcel Lockers in the future.
Shipping Rates & Costs
We offer transparent and flat-rate pricing based on your total order value. The shipping costs are structured as follows:
Orders of 80 AUD and over: Free Standard Shipping.
Orders under 80 AUD: A flat shipping rate of 9.00 AUD is applied at checkout.
All product prices and shipping fees displayed on our online store are fully inclusive of the 10% Australian Goods and Services Tax (GST). There are no hidden fees or additional taxes added at checkout.
Order Processing & Delivery Timelines
To help you estimate when your package will arrive, please refer to our structured handling and transit timelines below:
Order Cut-off Time: 3:00 PM (AEST – Australian Eastern Standard Time), Monday to Friday. Orders placed after this time will be processed on the following business day.
Order Processing Time: 1-3 business days (Monday to Friday, excluding weekends and public holidays).
Transit Time: 3-6 business days (Monday to Friday, nationwide transit).
Total Estimated Delivery Time: 4-9 business days from the date your order is successfully submitted.
Order Tracking & Split Shipments
Once your order has been handed over to our transport carriers, a shipping confirmation email containing a direct tracking link will be sent to your registered email address. Please note that tracking information typically requires 24-48 hours to activate in the carrier’s system. Depending on stock availability across different catalog items, your order may be shipped in multiple packages (split shipments). In such cases, no additional shipping charges will ever be applied to your order.
Address Accuracy & Missing Packages
Customers are responsible for providing complete and accurate shipping information at checkout. We cannot assume responsibility for lost, delayed, or misdelivered packages resulting from incorrect address inputs provided by the customer. If tracking records show that your package has been delivered, but you have not received it, please check with household members, neighbors, or your local post office. If the package remains missing, please contact our support team immediately, and we will assist you in opening an investigation with the transport carrier.
Damaged in Transit
If your package arrives damaged, please report the issue to us at Sale@zeloravion.com within 48 hours of delivery. Please provide clear photographs showing the damaged shipping box, the carrier label, and the condition of the damaged items. This documentation allows us to promptly file a claim with the transport provider and arrange for a complimentary replacement or solution.
