Shipping & Delivery

Q: Where do you deliver?

A: We deliver to physical street addresses across Australia nationwide. Please note that our transport network excludes all Australian external territories, including Christmas Island, the Cocos (Keeling) Islands, and Norfolk Island.

Q: How much does shipping cost?

A: We provide free standard shipping for all orders of 80 AUD and over. For orders below 80 AUD, a flat shipping fee of 9.00 AUD is applied at checkout. All prices are inclusive of GST.

Q: How long will it take for my order to arrive?

A: Your package is estimated to arrive within 4-9 business days. This estimated delivery time comprises an order processing time of 1-3 business days and a shipping transit time of 3-6 business days.

Q: What is the daily order cutoff time?

A: Our daily order cutoff time is 3:00 PM EST. Orders placed after this time will be processed the next business days.

Returns & Refunds

Q: What is your return window?

A: We offer a return window of 30 days for change of mind returns, starting from the day your package is delivered.

Q: How do I initiate a return?

A: You must contact our customer service email to obtain a Return Merchandise Authorization (RMA) number and the correct returns address before returning any items. Returning packages without an approved RMA number may lead to delays in your refund processing; please contact us to secure the correct return instructions and address.

Q: Are there any restocking fees?

A: No. Zeloravion does not apply restocking fees, and you will experience a $0.00 restocking fee ($0.00 Restocking Fee) for all approved returns.

Q: Who pays for the return shipping costs?

A: If the return is due to a product defect, damage, or shipping error, we will cover all return shipping costs. For returns based on a change of mind, the customer is responsible for covering the return shipping fees.

Products & Quality

Q: What is the category focus of Zeloravion?

A: We specialize in wooden smoking pipes and accessories. We curate our catalog from trusted suppliers based on material durability, classic design shapes, and practical functionality.

Q: Why does my wooden pipe have slight color or pattern variations from the online images?

A: The actual color of the wooden pipes may display slight differences under different ambient lighting or device screens. Products featuring natural wood may show unique grain patterns, which are part of the natural characteristics of real wood. These are normal physical features and do not affect usage, and you may still return the item under our standard guidelines if you are not satisfied.

Q: How should I clean and maintain my wood pipe?

A: We suggest cleaning the pipe draft channel regularly with dry pipe cleaners and avoiding rinsing the wood body directly with water. Keep your pipe in a dry environment away from high heat sources to prevent cracking or moisture buildup.

Orders & Payment

Q: Which payment methods are accepted?

A: We accept Visa, MasterCard, American Express, and Discover credit cards. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Q: Can I cancel or modify my order?

A: You can request a cancellation or modification within a 12-hour window after submitting your purchase. Once this time window closes, the order cannot be intercepted, and you must apply for a standard return once the package is delivered.

Email: Sale@zeloravion.com

Phone: +1 (352) 598-6350

Address: 37416 Gus Way, Dade City, FL 33523, USA

Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST/EDT)